FAQ

How can I get in touch with Connexa if I have questions about my visa application?

At Connexa, we prioritize providing exceptional and detailed attention to each case we handle. As such, we are busy working on your case and currently, our team is available only via email. If you have any questions or need updates regarding your application, please reach out to us at info@connexaglobal.com. Our dedicated team will respond promptly to ensure you receive the support and information you need. We appreciate your understanding and patience. Thank you for choosing Connexa for your visa solutions.
Why do I need to provide a shipping address during checkout if Connexa's services are delivered electronically? **

We prioritize making your visa application process as smooth as possible. While all of our services are indeed delivered electronically, we still require a shipping address during checkout for verification and administrative purposes. This helps us maintain accurate records and ensures the security and authenticity of your transactions. Rest assured, no physical products will be shipped to your address. All your visa-related documents and communications will be handled electronically, in line with our commitment to providing effortless visa solutions for all.
Where is Connexa Global located, and what are your operating hours?

Connexa Global is based in Washington, DC. However, our expert visa application services are provided electronically to clients all over the world. Our secure platform allows you to easily and safely upload your documents for our review. Since the U.S. government mandates that visa applications be submitted online, we streamline the process for you and electronically submit your visa application to the U.S. government. We also send you electronically a copy of your complete application packet, which you then take to your visa interview at your local U.S. consulate. Our electronic services are available 24/7, ensuring that you can access our platform and support at any time that suits you best. Moreover, if you ever have any inquiries while working with us, you can email our visa experts anytime and any day at info@connexaglobal.com . A visa expert will respond to you by the next day.
How safe is my personal information and documents with Connexa Global?

At Connexa Global, the security of your personal information and documents is our top priority. We employ state-of-the-art encryption technologies and adhere to stringent data protection protocols to ensure that all your data remains confidential and secure. Our systems are regularly updated to comply with the latest security standards, and we train our staff to uphold rigorous privacy practices. Additionally, only authorized personnel have access to your sensitive information, adding an extra layer of protection. With Connexa Global, you can trust that your personal details and documents are in safe hands as we work to provide you with effortless visa solutions.